You will automatically receive an Umber Cars Journey Acknowledgement' Text and email for the journey(s) you have paid for or booked. You are responsible for checking that the details received to us are correct.

You will manually receive a 'Journey Details'Text & email when the journey has been assigned to a driver. This will contain the pick up instructions and company's direct help line 24/7 telephone number. Umber Cars will not refund you if you have forgotten to take this with you

Umber Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Umber Cars will not take responsibility for any passengers missing their flight if two hours check in time was not allowed

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Umber Cars accepts no responsibility for any missed flight due to this

All passengers are advised to have adequate travel insurance prior to booking

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Umber Cars does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Umber Cars customer services team immediately on 0208847555

Please ensure you give us your arrival times and day in to the UK and not your departing information

If your flight has any serious delays please inform us or the driver as soon as possible

Umber Cars use their own transport wherever possible

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected

Pricing Policy

Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

We do not charge for the 1st hour's waiting time after the plane has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata' Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.


Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendment Policy

Any amendment must be made via an email or by telephone 02087495588 to us to which you will receive an email & text confirming the amendment. Amendments must not be made with your driver.

Re-Booking Policy

All bookings must be made through the office via the website, telephone, e-mail or app In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Cancellation And Refund Policy

Umber Cars will accept any cancellation made as long as there is at least 24 hours notice however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via telephone, email or app to which you will receive confirmation by us.

If you do not receive confirmation from Onward from Umber Cars confirming the cancellation we have not received it. In this case please call our out of hours number which is 02088475555 Refunds will not be issued in the following circumstances: No refund is made if the passenger does not show up for pre-paid journeys

No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.

All other circumstances where a refund may be possible should be addressed directly with Umber Cars customer services.

Please note that some calls may be recorded for training purposes.

Privacy Policy

We don’t store debit and credit card details nor do we share them with 3rd parties

UMBER CARS Goldhawk Road,
Shepherd’s Bush, London W12 9PE
Phone: 0208 746 3333
Phone: 0208 847 5555
Email: info@umbercars.co.uk